Version dated 13.07.2026

Terms of Service of the “Virola” Service (public offer)

This document is a public offer by the Administration of the “Virola” Service (website virola.pro) and sets out the terms of use of the online service for generating short videos using artificial intelligence technologies. The document governs the relationship between the Service Operator and any person who has started using the Service.

1. Terms and definitions

In these Terms, the terms used have the following meanings:

1.1. The “Virola” Service (the “Service”) — a software and hardware system available at virola.pro, designed for the user to create a new video based on an uploaded reference and a selected avatar using artificial intelligence technologies.
1.2. Operator — the Administration of the “Virola” Service, the entity organizing the operation of the Service and the processing of users' personal data; the full details of the legal entity are set out in section 16 [Operator's details to be inserted].
1.3. User — a natural person who has reached the age at which applicable law permits entering into transactions independently, has accepted these Terms and uses the Service.
1.4. Account — the set of data about the User required to identify the User and grant access to the Service's features.
1.5. Reference — a source video (including one posted on Instagram Reels, YouTube Shorts, TikTok or other platforms) whose link or file the User provides to the Service as a sample of the editing style and pacing.
1.6. Avatar — a digital character created from the User's text description or generated from a photograph of a person's face uploaded by the User, provided that person has consented to such use.
1.7. Video (generation result) — new video material created by the Service at the User's request: with a different character (avatar), different environment, voiceover and caption text relative to the reference. The terms “replica”, “copy” and “clone” are not applied to the generation result.
1.8. Feed — a built-in selection of popular (viral) videos provided solely for inspiration and idea discovery.
1.9. Tokens — the Service's internal unit of account, purchased by the User and spent when receiving generation services. Tokens are not electronic money, a means of payment or cryptocurrency.
1.10. User Content — any materials (links, videos, photographs, texts, descriptions) uploaded or transmitted by the User to the Service.
1.11. Parties — the Operator and the User jointly.

2. Subject of the offer and acceptance

This document is a public offer within the meaning of Article 437 of the Civil Code of the Russian Federation (the “RF Civil Code”) and contains all the essential terms of provision of the Service's services.

2.1. The subject of these Terms is the Operator granting the User access to the Service's features on the terms set out below, as well as related informational and technical services.
2.2. Acceptance of this offer, in accordance with Article 438 of the RF Civil Code, is any of the following actions by the User: registering an account, starting to use the Service, purchasing tokens or launching a video generation. Performing any of these actions constitutes the User's full and unconditional acceptance of these Terms.
2.3. From the moment of acceptance, these Terms have the force of a contract between the Operator and the User.
2.4. If the User does not agree with any provision of these Terms, the User must refrain from using the Service.
2.5. These Terms apply together with the Privacy Policy and other rules posted on virola.pro, which form an integral part of this contract.

3. Registration and account

To access the full functionality of the Service, the User creates an account.

3.1. When registering, the User undertakes to provide accurate and up-to-date information and to keep it current.
3.2. The User is solely responsible for the confidentiality of their account credentials (login, password, verification codes) and is liable for all actions performed under their account.
3.3. Any actions performed using the User's account are deemed performed by the User, except in cases of unauthorized access of which the User has promptly notified the Operator at admin@hcohoco.com.
3.4. One User corresponds to one account. Transferring an account to third parties without the Operator's consent is not permitted.
3.5. The Operator may refuse registration or restrict access to an account upon detecting inaccurate data, signs of automated account creation or a violation of these Terms.
3.6. The User may stop using the Service at any time and initiate deletion of the account by sending a request to admin@hcohoco.com, subject to section 12 and the Privacy Policy.

4. Description of services

The Service provides the User with the following core features. The set of features may be changed and extended by the Operator.

4.1. Video generation. The User provides a reference (link or file), selects an avatar and parameters, after which the Service creates a new video reproducing the reference's editing style and pacing with a different character, environment, voiceover and caption text.
4.2. Avatars. The User may create an avatar from a text description or from an uploaded photograph of a person's face who has consented to such use, and store a set of avatars in their account.
4.3. Feed. The Service provides access to a built-in selection of popular videos for inspiration. The Feed is not a recommendation to reproduce specific content and does not relieve the User of the obligation to comply with the rules of section 7.
4.4. Publishing. At the User's request, the Service may publish a finished video to the User's connected social media accounts (Reels, Shorts, TikTok and others). Publishing is performed on behalf of, and under the responsibility of, the User.
4.5. The generation result is created by automated algorithms. The Operator does not warrant that the result will exactly match the User's expectations, be free of artifacts or be fit for any particular purpose.
4.6. The Operator may set technical limits (duration, resolution, number of concurrent generations, upload file size) and change them, notifying the User via the Service's interface.

5. Tokens, pricing, payment and refunds

Generation services are provided on the basis of the Service's internal currency — tokens.

5.1. The User purchases a token package and spends tokens when receiving generation services in accordance with the rates in effect at the time of the transaction and published in the Service's interface.
5.2. Tokens are not money, cannot be exchanged for money (except in the refund cases provided for in clause 5.6 and by law), do not accrue interest and cannot be transferred to another User.
5.3. Tokens are paid for using the methods available in the Service, including via payment systems (Stripe, YooKassa and others). The Operator does not store the User's full bank card details; payment processing is carried out by payment providers on their own terms.
5.4. Token package prices are shown in the Service's interface. The Operator may change the rates; a rate change does not affect tokens already purchased.
5.5. A specific generation service is deemed rendered from the moment the generation result is made available to the User. Tokens are charged for a successfully completed generation.
5.6. Refund for a failed generation. If a generation was not completed due to technical reasons within the Operator's control, the tokens charged for it are returned to the User's balance. Tokens are not refunded if the generation was completed but the User is subjectively dissatisfied with the result, or if the failure was caused by the User's violation of these Terms (including providing an impermissible reference or content).
5.7. Monetary refunds for unused purchased tokens are made in the cases and in the manner provided for by RF Law No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights”, upon the User's request to admin@hcohoco.com. The refund is made using the same payment method, less the expenses actually incurred by the Operator and the cost of services actually rendered.
5.8. All prices are stated in the currency displayed in the Service's interface. Any tax obligations arising for the User in connection with the use of the Service are fulfilled by the User independently.

6. Rights and obligations of the User

The User uses the Service in good faith and in accordance with the law.

6.1. The User may: use the Service's features for personal or commercial purposes within the limits set by these Terms and the law; create and store avatars; receive generation results and dispose of them subject to section 8.
6.2. The User must: comply with these Terms and the content rules (section 7); provide only content for which they hold the necessary rights and consents (section 9); not infringe the rights of third parties or the requirements of the legislation of the Russian Federation.
6.3. The User undertakes not to perform actions that disrupt the normal operation of the Service, including not using automated means of mass access, not attempting to bypass technical limits and protections, and not gaining unauthorized access to other Users' data.
6.4. The User is solely responsible for the content of the videos they create and publish, including compliance with Federal Law No. 149-FZ of 27.07.2006 “On Information, Information Technologies and Information Protection”.
6.5. The User undertakes not to use the Service to mislead third parties as to the origin, nature or authorship of a video, or as to the fact that the video was created using artificial intelligence where such disclosure is required by law or by the context of publication.

7. Content rules and prohibitions

This section sets out mandatory rules regarding references, avatars and created videos. A violation of these rules is a material breach of the contract.

7.1. Using the likeness (face, voice, other attributes) of any person without their voluntary and informed consent is prohibited. Using a photo-based avatar is permitted only with the consent of the person depicted.
7.2. Creating videos using the likeness of public figures, celebrities, officials or other recognizable real persons without lawful grounds and their consent is prohibited.
7.3. Creating and distributing disinformation is prohibited, including passing off a generated video as a genuine recording of real events, fabricating statements by real persons and misleading the audience.
7.4. Any unlawful content is prohibited, including: extremist or terrorist materials; materials promoting violence, hatred or discrimination; pornography and any materials involving minors; incitement to unlawful actions; content violating the requirements of the legislation of the Russian Federation.
7.5. Using as a reference, or otherwise, materials that infringe copyright, related, trademark or other rights of third parties, as well as creating videos that infringe such rights, is prohibited.
7.6. Using the Service for defamation, insults, blackmail, fraud, unfair advertising, or for creating content that damages the honor, dignity or business reputation of third parties, is prohibited.
7.7. The Operator may apply automated and manual moderation mechanisms, reject generation requests, restrict or remove content that violates these rules, without refunding the tokens spent on such generation.
7.8. The Operator does not pre-screen all User content and does not guarantee detection of all violations; responsibility for compliance with these rules lies with the User.

8. Intellectual property

This section governs the allocation of rights to content and generation results.

8.1. Exclusive rights to the Service's software, design, interfaces, trademarks and other elements belong to the Operator or its licensors and are protected under Part Four of the RF Civil Code. These Terms do not transfer to the User any rights to these objects other than the right to use the Service.
8.2. Rights to content uploaded by the User (including photographs, descriptions, texts) remain with the User or the respective rights holders. The User grants the Operator a non-exclusive, royalty-free license to use such content solely to the extent necessary to provide the Service's services (processing, storage, generating the result), for the duration of the services.
8.3. Rights to the generation result (video). With respect to the video created by the Service, the Operator grants the User a non-exclusive license to use the generation result, including for personal and commercial purposes, including publication on social networks, subject to the limitations of these Terms and the rights of third parties. The scope of the license may be specified by the plan chosen by the User.
8.4. The license to the generation result is not granted and is deemed void with respect to a video created in violation of section 7 or section 9 of these Terms.
8.5. The User does not acquire any rights to elements of the reference belonging to third parties; reproducing the editing style and pacing does not create any rights for the User to the original reference.
8.6. The User grants the Operator the right to use anonymized technical data about generations to improve the quality of the Service; the use of personal data is governed by the Privacy Policy.

9. User warranties regarding content

By uploading content and launching a generation, the User provides the Operator with the following representations within the meaning of Article 431.2 of the RF Civil Code.

9.1. The User warrants that they hold all necessary rights and authority to use the provided reference, photographs and other content for the purposes for which it is used in the Service.
9.2. The User warrants that they have obtained all necessary consents of the persons depicted in the provided photographs for the creation of an avatar and the generation of videos using their likeness.
9.3. The User warrants that their use of the Service and the videos they create do not infringe copyright, related, moral or other rights of third parties, or the requirements of the legislation of the Russian Federation.
9.4. The User warrants that the provided content does not contain malicious code and has not been obtained unlawfully.
9.5. If the provided representations prove inaccurate, the User is liable to the Operator and third parties and undertakes to compensate the Operator for losses arising from such inaccuracy, in accordance with section 10.

10. Liability and its limitation

The Parties are liable in accordance with the legislation of the Russian Federation, subject to the specifics set out in this section.

10.1. The User bears full responsibility for the content they create and publish, for compliance with the rules of section 7 and for the accuracy of the warranties in section 9.
10.2. If third parties or authorized bodies bring claims, lawsuits or demands against the Operator in connection with the User's content or the User's violation of these Terms, the User undertakes to settle such claims at their own expense and effort, and to compensate the Operator for documented losses, including fines and legal costs.
10.3. The Operator is not liable for the actions of the User and third parties, for the content of references and published videos, or for the consequences of publishing videos on social networks.
10.4. To the extent permitted by applicable law, the Operator's aggregate liability to the User for all claims arising from the use of the Service is limited to the amount actually paid by the User to the Operator for services during the 3 (three) months preceding the event giving rise to the claim.
10.5. The Operator is not liable for indirect losses, lost profits, loss of data or business reputation arising in connection with the use of, or inability to use, the Service.
10.6. The limitations of liability set out in this section do not apply where such limitation is expressly prohibited by the legislation of the Russian Federation, including the RF Law “On Protection of Consumer Rights”, or to liability for harm caused intentionally.
10.7. The Parties are released from liability for failure to perform obligations due to force majeure circumstances.

11. Disclaimer of warranties (services “as is”)

The Service is provided on an “as is” and “as available” basis.

11.1. The Operator does not warrant uninterrupted, error-free and continuous operation of the Service, absence of technical failures, or that the generation result will meet the User's specific expectations or purposes.
11.2. The Operator does not warrant the artistic quality, accuracy, completeness or fitness of the generation result for any particular purpose.
11.3. The Operator may carry out maintenance and technical work, temporarily suspending access to the Service, notifying Users in advance via the Service's interface where possible.
11.4. The provisions of this section apply to the extent permitted by the legislation of the Russian Federation and do not limit the rights of the User-consumer provided for by mandatory rules.

12. Suspension and termination of access

The Operator may restrict or terminate the User's access to the Service in the cases set out in these Terms.

12.1. The Operator may suspend or block the User's access to the account in the event of a violation of these Terms, including the rules of section 7, inaccuracy of the warranties of section 9, or upon receiving substantiated demands from third parties or authorized bodies.
12.2. In the event of a gross or repeated violation, the Operator may terminate the contract unilaterally out of court and delete the User's account.
12.3. In the event of blocking due to a violation of these Terms, the value of tokens spent on generations is non-refundable; the refund of unused tokens is resolved subject to section 5 and the law.
12.4. The User may stop using the Service at any time and request deletion of the account by sending a request to admin@hcohoco.com. Processing of personal data then ceases in the manner provided for by the Privacy Policy and Federal Law No. 152-FZ of 27.07.2006 “On Personal Data”.
12.5. Termination of access does not release the Parties from performing obligations that arose before the moment of termination.

13. Changes to the Terms

The Operator may unilaterally amend these Terms.

13.1. The current version of these Terms is posted at virola.pro. The version date is stated in the document.
13.2. Amendments take effect from the moment the new version is posted, unless another date is specified by the Operator. Where possible, the Operator notifies Users of material changes via the Service's interface or by the email address provided by the User.
13.3. Continued use of the Service after the amendments take effect constitutes the User's consent to the new version of the Terms.
13.4. If the User does not agree with the amendments, they must stop using the Service.

14. Governing law and dispute resolution

The legislation of the Russian Federation applies to the relations of the Parties.

14.1. These Terms are governed by and construed in accordance with the legislation of the Russian Federation, including the RF Civil Code, Federal Law No. 152-FZ “On Personal Data”, Federal Law No. 149-FZ “On Information, Information Technologies and Information Protection” and the RF Law “On Protection of Consumer Rights”.
14.2. The Parties will take steps to resolve disputes through negotiations. The pre-trial (claim) procedure is mandatory; the response period for a claim is 30 (thirty) calendar days from its receipt. Claims are sent to admin@hcohoco.com.
14.3. If no agreement is reached, the dispute is subject to consideration by a court in accordance with the jurisdiction rules established by the legislation of the Russian Federation. The User-consumer's rights to choose jurisdiction under the RF Law “On Protection of Consumer Rights” are preserved.
14.4. If any individual provision of these Terms is held invalid, this does not invalidate the remaining provisions.

15. Personal data and confidentiality

The User's personal data is processed on the basis of, and in accordance with, personal data legislation.

15.1. The Operator processes the User's personal data in accordance with Federal Law No. 152-FZ of 27.07.2006 “On Personal Data” and the Privacy Policy posted at virola.pro, which is an integral part of this contract.
15.2. By accepting these Terms, the User confirms having read the Privacy Policy and consents to the processing of their personal data to the extent and for the purposes specified in it.
15.3. By uploading photographs of third parties, the User acts as the person who has ensured that the consent of such persons to the processing of their data has been obtained, and is responsible for the existence of such consent.
15.4. For matters relating to personal data processing, withdrawal of consent and exercising the rights of a personal data subject, the User contacts admin@hcohoco.com.

16. Details and contacts

The Operator of the “Virola” Service and the party to this contract is:

16.1. Name, OGRN/INN, registered address of the Operator — [Operator's details to be inserted].
16.2. Service website: virola.pro.
16.3. Email address for any inquiries, claims and notices: admin@hcohoco.com.
16.4. All notices sent by the Parties to the specified contact details are deemed duly delivered. The User must keep the email address specified in the account up to date.
16.5. These Terms take effect from the date stated in the document version and remain in force indefinitely until amended or revoked by the Operator.

Questions about this document: admin@hcohoco.com